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Valerie Brauckman Burgess founded TelcoWorks in 2001 to help local business navigate the ever-changing telecom landscape and successfully adopt new voice, data and cloud technologies. Burgess’s long career in telecom began as General Manager of Sales and Network Operations for Bell Atlantic’s groundbreaking fiber-optic video dial tone network in Toms River, New Jersey. She was responsible for deploying cable TV services and high speed Internet to 35,000 households. Bell Atlantic’s video dialtone project was the forerunner of Verizon’s FiOS. Burgess learned the public switched network from the ground up, and was at the forefront of the industry’s historic migration to fiber and broadband technologies. She mastered many telecommunication technologies including time-division multiplexing, BUS architecture, Asynchronous Transfer Mode (ATM), packet switching, Ethernet, VoIP and SIP technologies. She was a sought after speaker, addressing national industry groups including CTAM and NATPE.


She went on to join Teleport Communications Group (TCG), the nation’s largest competitive local exchange carrier (CLEC). When AT&T purchased TCG, Burgess was chosen to manage AT&T’s Enterprise Business Development division rolling out local voice services to AT&T’s long distance and data enterprise customers. After leaving AT&T, Burgess managed the indirect sales channel for several CLEC’s. Once again she found herself on the cutting edge of new voice and data technology, and played an integral role in introducing dynamically allocated voice and data circuits to the marketplace. This new technology revolutionized the industry and ultimately drove the demand for MPLS and Ethernet services over existing copper as well as fiber infrastructure.


Today, as President of TelcoWorks, she brings her successful track record to bear on her commitment to stay ahead of new technologies and effectively communicate their benefits to the loyal customer base she has built over the years. Her contract negotiation skills and in-depth knowledge of carrier products, telecom offerings, pricing and promotions add value to every customer engagement. Her ability to focus on ROI, risk tolerance, future growth and business continuity enable her customers to transition smoothly and cost effectively as she guides them through the process of making critical technology upgrades, migrations and implementations.



  • Philadelphia Chamber of Commerce BVA -Technology Connector Volunteer 2002-present

  • Technology Connectors Advisory Board member 2007–2009

  • Member Technology Advisory Board of Upper Uwchlan Township 2009 – present

  • Women in the Channel – Mentor

  • National Association of Women Business Owners Greater Philadelphia Chapter


Her credentials include Cisco Networking CCNA 1 & 2, Global Knowledge VoIP, Alteva’s UC Certification 2012, CCMI’s Negotiate Enterprise Communications Deals 2013, SIP School 2012.