Diversify your desktop.
We meet the diverse needs of organizations by providing a unified desktop management solution for both physical and virtual desktops, enabling IT departments to improve end-user support while maintaining complete control through the cloud.
TelcoWorks Desktop Services include:
Desktop Management (RMM) – The cornerstone of our Desktop Services, Remote Monitoring and Management (RMM), provides IT departments with a management console for existing physical workstations and laptops as well as virtual desktops. RMM delivers point and click configuration management, patch management, performance reporting, and remote control in a single pane of glass - regardless of the location and type of end-user environment.
Desktop-as-a-Service (DaaS) – Frees businesses from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PCs by providing an untethered “virtual” workspace that can be accessed from anywhere, at any time, on nearly any device, all for a predictable monthly fee.
Desktop Helpdesk (HD) – Can be added to any of our desktop services and take the burden of user management off of busy IT departments. Our help desk is staffed and ready to provide remote support to your end users, and proactive mitigation to RMM alarms letting you focus on critical IT management activities.
Desktop Infrastructure-as-a-Service (VDI) – Is designed for businesses with virtualization experience and privacy or regulatory requirements. Virtual Desktop Infrastructure (VDI) delivers full control over the virtual desktop environment to the customer, while the infrastructure (hardware and virtualization) is managed by TelcoWorks.
Mobile Device Management (MDM) – For many employees, their mobile device is their primary business workspace. But it is important to protect critical company assets and ensure end user productivity on consumer devices. MDM makes it easy for businesses to secure, configure, locate or even erase unrecoverable mobile devices that are used for business.